GoTo Connect CX

Everything your business needs to

easily connect with customers

A simple yet comprehensive platform that centralizes customer communications through one unified experience. Engage with customers on their favourite digital channels, including WhatsApp, SMS, web chat, Facebook, and Instagram aswell as GoTo’s award-winning phone system.

All the digital channels you need to connect with any customer, anywhere

Enable new digital channels and engage with more customers faster across WhatsApp, social media, SMS, web chat, and more.

Centralize all your conversations into one easy-to-use shared inbox. This ensures you’ll never miss another message and allows any member of your team to pick up where another left off. You can also create personalized AI-powered SMS campaigns in just a few clicks.

An award-winning phone system including meeting and messaging capabilities

A robust phone system with 100+ enterprise-grade features (minus the enterprise price tag), such as unlimited call routing, dial plans, auto attendant, a customizable softphone, and much more.

GoTo Connect has everything you need to communicate and collaborate — with teams and customers — all in one place.

Simplify tasks with AI-enhanced admin tools

GoTo Connect’s unified administration puts all the setup, controls, reporting, and monitoring within a single, easy-to-manage solution. Make IT easy with our new virtual assistant, GoPilot, built directly into the admin interface. With deep links, quick deployments, and smart navigation, this fully integrated chatbot empowers your admin with more knowledge and control to streamline operations and increase self-serve capabilities.

Deliver outstanding CX with data-driven insights

Uncover actionable insights and optimize customer experiences with AI-powered analytics. Our call transcription, summarization, and intelligence tools transform raw call data into data-driven strategies, ensuring every interaction drives customer satisfaction and business growth.