A cloud contact center solution such as GoTo Connect Contact Center makes increasing customer satisfaction easy. Tracking customer communications in a single place gives you actionable insights that will help deliver better customer experiences and boost sales.

Cloud contact center software makes it easy to customize your own contact center system – no complex IT needed. Key features for GoTo Connect Contact Center include advanced call analytics, inbound and outbound call routing, call monitoring, and Interactive Voice Response (IVR).

Cloud-hosted contact center software is built on top of an existing cloud phone system – putting all the features you need in a single place. There’s no need to worry about maintaining any servers or hardware, either – since all updates and fixes are handled in the cloud, all the heavy lifting is done for you.

This makes streamlining IT and cutting costs easy.

Traditional call centers are built on legacy phone systems and focused on a single channel of communication: phone calls. Teams may be divided into inbound vs. outbound calling (such as customer support vs. sales), and usually don’t support additional channels like SMS or chat.

Contact centers are multichannel: they support phone calls, as well as SMS text messages, web chat, social media, and video. Customers have their own preferred ways of connecting, and modern contact center software makes it easy to meet them where they are. Cloud-hosted contact centers are also more flexible and easier to maintain than traditional call centers.

GoTo Connect Contact Center is currently available in Australia, Brazil, Canada, Germany, Ireland, Italy, Mexico, the United Kingdom, and the United States.

AI for GoTo Connect enhances efficiency by automating routine tasks such as call and meeting summaries, sentiment analysis, and message responses. This allows your customer-facing team to focus more on complex issues and deliver personalized support. With AI tools like AI Meeting and Call Summaries, agents can quickly review key points, while real-time sentiment analysis helps supervisors intervene when necessary, boosting productivity and reducing handling times.

Yes! Our AI is designed to be accessible and affordable for businesses of all sizes. Whether you're a small business looking to improve customer interactions in your contact center or a large enterprise streamlining operations, GoTo offers scalable solutions that empower customer-facing teams to deliver exceptional service without requiring significant upfront investments.

AI for GoTo Connect ensures your customer service team stays ahead by providing real-time insights into customer sentiment and performance trends. With AI tools for proactive support, such as topic & sentiment detection and supervisor recovery, your business can consistently meet and exceed customer expectations, helping you maintain a competitive edge in the marketplace.