Investing in a customer experience (CX) platform offers several significant advantages for your business. This technology allows you to engage with customers faster across multiple channels, streamlines the capture and centralization key data and customer insights and boost overall operational efficiencies by centralizing management and automation tools. Collectively, these benefits lead to increased customer satisfaction and loyalty, helping your business grow.

GoTo Connect CX includes everything a business needs to easily connect with customers and equips all of its staff with the tools, channels, integrations and AI capabilities they need to deliver seamless customer experiences. Key features of our customer experience software include WhatsApp, Facebook, Instagram, webchat, and SMS campaigns, advanced reporting and analytics, our admin assistant “go pilot” and robust integrations.

Many customers who initially contact GoTo are looking to replace their outdated phone systems with a more modern, cloud-based solution. GoTo Connect CX is the ideal upgrade for businesses seeking to expand beyond traditional phone and email channels, offering the ability to connect with customers through their preferred digital platforms. As businesses adopt these additional communication channels, it becomes crucial to centralize conversations, extract actionable insights, streamline customer journeys, and integrate with essential work applications. This is why businesses choose GoTo Connect CX.

GoTo Connect provides three main options for integrating with Microsoft Teams: Direct Routing, a hybrid phone app, and our latest fully embedded integration. You can select the plan that best aligns with your business needs or existing Microsoft Teams license. For more details, visit our Microsoft Teams webpage.

GoTo Connect’s unified administration puts all the setup, controls, reporting, and monitoring within a single, easy-to-manage solution. Make IT easy with our new virtual assistant, GoPilot, built directly into the admin interface. With deep links, quick deployments, and smart navigation, this fully integrated chatbot empowers your admin with more knowledge and control to streamline operations and increase self-serve capabilities.

Yes! Our AI is designed to be accessible and affordable for businesses of all sizes. Whether you're a small business looking to improve customer interactions or a large enterprise streamlining operations, GoTo offers scalable solutions that empower customer-facing teams to deliver exceptional service without requiring significant upfront investments.